Testimonials
We believe the quality of our work is best described by our impeccable customer experience. With over 4 & half years of existence, we have welcomed many souls to our boutique. Some knew exactly what they wanted, others came to us as blank slates but brimming with passion. In all cases, memories were made and meaningful masterpieces were created. Let our customers speak for us, you can find their reviews on Facebook link below:
Amalgam Watches Co. | Facebook (Reviews)
FAQ (Frequently Asked Questions)
How do I compose and buy my watch? The days of endless back-and-forth sketches are over. You can now build your custom timepiece in real-time:
Enter the Studio: Click on [Compose Your 36mm] or [Compose Your 40mm] from our homepage to enter the Bespoke Studio.
Choose Your Frame & Dial: Select your preferred case color and explore our three curated aesthetic dial: The Monochromes, The Noble Metals, or The Cosmic Tones.
Configure in 3D: Once you find the dial that 'clicks' with you, use our real-time 3D Configurator to select your bracelet color and your expertly curated 4-bead gemstone palette.
Assembly & Delivery:
Once you checkout, our artisans will visualize your watch/engraving for confirmation. We will need a wrist size to confirm the design otherwise, it will be made for a large wrist size (enabling later refitting)
After confirmation, we will assemble your unique Orpheus. You'll be notified when it is completed.
You can come for a personalized fitting and pick-up at our boutique in Curepipe, or we can send it via Express Registered Post (fitting not possible via post).
Our job is done only when your masterpiece is perfectly fitted on your wrist. We'll follow up with you at a later date to ensure everything is perfect.
How much does the watch weigh?
It weighs on average 120 grams. The weight is expertly and evenly distributed throughout the stainless-steel case, our proprietary strap, and the gemstone beads. While the 40mm "Titan" has a slightly bolder presence than the 36mm "Heritage", both are engineered to remain comfortable even during long-duration wear.
Are all the gemstones similar? What’s the size?
Because they are all-natural stones, each bead features unique variations—no two stones will ever look exactly the same, making your watch truly one-of-a-kind. Inside the configurator, you will choose from palettes curated from our premium 129-stone collection. The beads are 10 mm or 8 mm in diameter, sized perfectly to match your chosen case.
Are the beads all-natural gemstones?
The vast majority of our beads are completely natural or treated gemstones. We do not use any imitation stones in our watches unless specifically requested by the client for a highly custom project. Kindly message us if you have specific queries regarding the spiritual or physical properties of our stones.
How reliable is the core strap?
Extremely reliable. Since November 2020, we moved away from elastic cores. Your watch is built on a highly durable stainless-steel core, paired with our improved proprietary strap design that features a secure and elegant butterfly clasp.
What makes the Amalgam Bespoke process unique?
In the past, custom watches meant overwhelming choices. Today, our Bespoke Studio guarantees visual perfection. Every dial design in our studio uses proprietary 3D extrusion manufacturing and is paired with expertly curated gemstone palettes. Whether you choose a classic Heritage or an aggressive Titan build, you are guaranteed a high-horology finish that tells your exact story.
Is International shipping supported?
Coming soon!
My wrist is hairy, are there any issues regarding comfort?
If you have never worn a metal-core watch before, there might be a slight adjustment period lasting a few days as you get used to the weight and the beads. After this brief period, it should be perfectly comfortable. If any issue persists, simply get back to us and we will adjust the fit!
Still have questions?
Let us know at founder@amalgamwatches.com, because you're special.
If you have any other questions, let us know at founder@amalgamwatches.com , because you're special.
Returns & Refunds policy.
Due to the nature of our business activities of making highly custom-made products, we cannot process order cancellations without time & resource loss within our company. As such, we humbly ask not to place any order unless you're confident in completing your purchase. That being said,
You are entitled to cancel your order within 1 day from the date you made the purchase on our online shop without giving any reason for doing so.
The deadline for canceling an order is the date & time you confirm your watch design & arrangement.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail founder@amalgamwatches.com
We will reimburse you no later than 30 days from the day on which we receive the refund request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Returns will not be accepted except for adjustment and repairs.
Conditions for returns:
Our watches cannot be returned because the supply of goods made to your specifications or clearly personalized. However, returns for size adjustments are possible. The cost will be covered by the client. Repairs resulting from manufacturing defects will also be covered.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
AMALGAM Watches Co. Ltd
81, Jerningham Street, Curepipe, Mauritius
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you. You will need to ship it back to us. Once the returned product is received, we will make the required changes before sending it back to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail founder@amalgamwatches.com